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UserTesting Review, Earning Guide (In-Depth Look)

UserTesting is an early stage startup that has a lot of potential to grow and mature. On this review, I am going to take you through the registration process, just as if you were an actual customer. I will show you my UserTesting account in action, the interface, and my actual user testing analysis.

UserTesting.com claims to be a legitimate way to earn money by testing websites and applications, but is it? Is it secure? Is it time well spent?

We’ll answer all of those questions and more in our UserTesting review, including first-hand experience testing with UserTesting, as well as reviews, insights, and statistics from other users and sources across the web.

Continue reading for more information on how UserTesting works (for both clients and testers), who can become a tester, how much you can make, and more!

a general overview

  • Is it a scam or not?
  • Overall score:
  • UserTesting.com is a usability testing service that assists developers in improving their designs while also allowing independent contractors to earn money by testing websites and applications.
  • Anyone over the age of 18 who is proficient in English and has access to PayPal and a Mac or Windows PC is eligible to participate.
  • Earning potential: Minimum of $10 each test, or $15-$60 per hour.
  • Average work volume: This is mostly determined by your demographics. In a given month, the typical user may anticipate to qualify for 1-5 exams.
  • Earn money by testing websites, mobile applications, and taking part in live interviews.
  • PayPal is one of the payment methods available.
  • There is no minimum payment.
  • Payment is made within 7 days after the completion of the exam.
  • There is no sign-up incentive. Here is where you may sign up.

Process of Evaluation

This UserTesting review was written by /u/essa618, a Canadian Reddit user who has been testing on UserTesting for over three years and has earned $300 in the process.

I’ve also earned $280 from testing on UserTesting in the past. I conducted some research into UserTesting’s safety, validity, and reputation, then added more information and edited it all together for my in-depth assessment. Enjoy!

Do you see an error or have something to add to this review? Please leave a remark.

What is the purpose of UserTesting.com?

UserrTesting.com homepage

UsertTesting.com is a usability testing platform that allows businesses to test their websites, applications, goods, prototypes, and other items with people from various walks of life.

UserTesting recruits and pays those users (also known as testers or participants) to perform usability tests on their own time as independent contractors.

According to Crunchase, Darrel Benatar (one of UserTesting’s co-founders) got the idea for UserTesting.com after seeing his co-worker Dave Garr doing usability testing on his company’s website, Suprise.com. Darrel and Dave co-founded UserTesting.com to make usability testing easier for other designers after witnessing its efficacy.

UserTesting.com is now one of the most widely used usability testing platforms in the world, with customers like Walmart, Domino’s, Facebook, lululemon, and others.

Information about the company

UserTesting logo

Is UserTesting.com a genuine website?

UserTesting is unquestionably a genuine business. They’ve been in business since 2007, providing a useful service to customers while also enabling regular internet users to earn money by participating in usability testing. The business is extremely open, they’re engaged on social media, and they pay.

Having said that, don’t give up your day job just yet. Continue reading to learn more about how UserTesting.com works, how much you can make as a tester, and more.

Related: How to Spot Survey Scams & GPT Scams (in 10 Steps)

Who is eligible to participate?

  • The minimum age limit is 18 years old.
  • Country requirements: Applicants from all around the world are welcome, however you must have a PayPal account to get paid. Furthermore, if UserTesting already has a sufficient number of testers from your country, they may reject your application straight immediately.
  • Device requirements: PC, Mac, iOS, and Android are all supported (you must first be an authorized desktop participant to engage in mobile/tablet testing). Operating systems and memory capacities are also required. You’ll need the UserTesting screen recorder and a microphone to get started (built-in to the device is fine as long as the sound quality is good). A stable internet connection is required.
  • PayPal account is required for payout.
  • Additional requirements: Must be able to communicate well in English.

Inspection for safety

  • What is an SSL certificate? Yes.
  • Here is the link to the privacy statement.
  • Participants | Clients | Terms of Service
  • UserTesting users’ personal information:
    • Name, email address, zip code, demographic information (birth year, gender, family income range, web competence, and so on — this helps them match you with appropriate exams), and payment information.
    • Your screen, voice, and sometimes your face will be captured during the test recording (you’ll be informed of the recording requirements ahead of time).
    • You’ll need to give extra information such as your address and phone number if you’re a UserTesting client (i.e. you want your website evaluated).
  • Do they ever give out user information to other parties? They never sell user information, but when required, they do share it with trustworthy third parties. “UserTesting exposes Personal Data to our third-party agents, contractors, or service providers that are contracted to execute services on our behalf,” according to its privacy policy. These companies may manage or support some aspects of the Services, as well as collect information directly in certain cases.”
  • Do they keep user information safe? “UserTesting has implemented physical, technical, and administrative processes intended to protect and secure the information we process,” according to their privacy policy.
  • Is it possible to erase your account and all of your data? Yes. You may delete your account by going to your account settings and scrolling down to the bottom.

Is UserTesting.com a secure website?

Yes, using UserTesting is usually safe. It’s a legitimate website; registration is simple and doesn’t need you to provide a lot of sensitive personal information; your data is secure and never sold; you may accept or reject tests as you see fit; and you can cancel your account at any time.

Some exams may need you to sign in to online accounts (such as banking, insurance, supermarket shopping, and so on), however if you’re uncomfortable with this, you may stop the screen recording or reject the test entirely. To safeguard your anonymity, most exams will offer you false credentials to use nonetheless.

The following is an obligatory disclaimer: Nothing on the internet is ever completely secure or private. Please use care, do your own due research, and avoid doing anything that makes you uncomfortable.

This tutorial will teach you how to remain safe and conduct your own safety checks on websites and applications.

Quality should be supported.

For frequent questions, UserTesting offers a virtual assistant accessible 24 hours a day, 7 days a week. You may contact them through the Tester Support Center or the email/phone number given above for more complex problems.

Their personnel will respond to you “as quickly as feasible,” they claim. This may take anything from 3 to 48 hours in our experience. However, some users have complained that it takes a long time.

We asked, “How do I begin?” in an intentionally ambiguous inquiry. and they responded quickly, courteously, and professionally. They provide links to get started as a test taker or a client (companies/businesses). They were also eager to respond to any follow-up inquiries.

While our help experience was positive, UserTesting’s support quality is hit or miss. If you have a more complex problem, you may get a response considerably more slowly, according to evaluations (or, in some cases, not at all).

What is UserTesting and How Does It Work?

UserTesting acts as a go-between for online and app developers who want to test their designs for usability problems, and regular individuals who want to earn some additional money by testing websites and applications.

They offer the software and manage all payments and support problems for both sides, making the process simple.

How UserTesting.com worksA simple graphic depicting the UserTesting process.

Customers/Clients/Customers/Customers/Customers/Customers/Customers

UserTesting provides a free trial for new clients and makes it simple to get started testing a website, app, prototype, or anything else.

You may set up your test in minutes using their on-site tools, or you can seek assistance from their research staff for more complicated investigations. Tests may be self-guided or conducted in a live interview format, and they can contain a variety of activities and questions. They can also be modified in a variety of ways.

You may either bring in your own audience or target UserTesting participants from particular demographics when you’re ready to release your test.

You’ll start getting results in as little as an hour after your test has been disseminated. The input may then be seen, annotated, and shared with colleagues if necessary. If you’re unhappy with a test you’ve received, you may ask for it to be replaced with a new one.

Participants and Testers

To participate in UserTesting, you must first apply and complete a practice exam. You’ll start getting paid tests to your dashboard after you’ve been authorized.

UserTesting test dashboardParticipant dashboard for UserTesting

Here are some short test details:

  • The requirements for different devices differ. Some exams may be completed on a variety of devices, while others need a particular kind of equipment.
  • Every test will ask you to record your screen and voice, but some will also ask you to record your face.
  • Live interview exams are available. These are usually done via Zoom.

To be considered for a test, you must first complete an unpaid pre-screener consisting of 1-10 questions. Because some clients are searching for extremely particular individuals, you may not be eligible for every test that appears on your screen.

It’s simple to take an exam after you’ve qualified. You’ll go through a series of basic pre-written activities while expressing your ideas out loud for typical non-live (unmonitored) assessments. You may also be requested to provide written comments at the conclusion of the session.

Completing exams may earn you anything from $10 to $60 each test. Payments are made seven days after the exam is completed through PayPal.

Clients may also evaluate completed exams on a scale of one to five stars. Users with lower ratings will have less chances to take subsequent tests, so try to be as helpful as possible during each one. Your money may be revoked if you submit a very bad test, although this is uncommon.

Note: Below, we’ll go through each of the various testing options and how they operate in more depth.

UserTesting.com Earning Prospects

Regular, unmonitored UserTesting tests cost $10 apiece and take 10-20 minutes to complete. Live interview exams pay $1 per minute or $60 per hour (for example, a 30-minute test pays $30, a 60-minute test pays $60, and so on).

You may expect to make $15-$60 per hour on UserTesting if you include time spent taking unpaid screeners.

Of course, you won’t be able to regularly earn this sort of hourly rate if you don’t receive/qualify for enough exams. You may only get a few tests each day, and qualifying for one exam may need 20 screeners. It all depends on your demographics and when you want to do it.

This opportunity is not meant to be a substitute for a job.

Proof of Payment

UserTesting payment proofs from PayPal

Breakdown of UserTesting Reviews and Ratings

  • Earning Prospects
  • The Amount of Work
  • Options for Payment
  • Minimum payout
  • Payout Time
  • Accessibility
  • Support
  • Usability
  • Safety

Summary

For website/app usability testers, UserTesting provides a consistent stream of work and competitive hourly pay. It isn’t ideal, though: assistance may be difficult to get and unhelpful at times, and qualifying for exams can be tough. Still, if you’re wanting to earn some additional money online in your free time, it’s worth a go.

Breakdown of the Ratings

3.5/5 Earning Potential

If you qualify for a test once every 20 screeners and each screener takes you one minute on average, you may expect to make at least $15 per hour, if not more.

2/5 Work Volume

Every day, new tests are added to UserTesting.com, however your eligibility will be determined by your demographics and how quickly you complete new tasks. The majority of participants will only be eligible for a few tests each month.

3/5 Payout Options

The only way to be paid is via PayPal. It’s a fine choice, but there might be a few more.

Minimum payout is 5/5.

UserTesting will pay you as long as you have money to withdraw.

3/5 Payout Speed

Payment is given 7 days after the exam is finished.

3.5/5 for accessibility

The majority of individuals can participate in UserTesting. It’s open to anybody who speaks English well and has access to PayPal, a good internet connection, and a competent gadget. Furthermore, certain nations will be subjected to more testing than others (e.g. the US is typically going to receive the most).

3/5 support

The UserTesting support staff was quick and kind in our experience. They also offer on-site resources that may assist with minor problems. However, several testers have experienced problems with customer service either not responding at all or not being of much assistance when they do.

4/5 for usability

Being a UserTesting tester has a little learning curve, but it’s still extremely simple to get started and make money. There are no incorrect responses in usability testing since it is all about your views. When utilizing the testing program, there are several problems.

4/5 for safety

You must provide some personal and demographic information with UserTesting, as well as download a screen recorder, but there are no major security issues.

How to Make Money as a UserTesting Volunteer

On UserTesting.com, there are two major kinds of tests you may qualify for and earn money from:

1. Unmonitored tests on a regular basis

UserTesting.com’s most popular tests are shown below. They cost $10 apiece and require you to complete a series of activities on a website or app while recording your screen, voice, and, in some cases, your face.

Examples of $10 unmonitored usertesting tests

You could be prompted to add a movie ticket to your basket if you were testing a new movie theater app, for example. More broad inquiries, such as “How do you like this page?” may be asked. “Is this thing where you’d expect to find it?” or “Is this item where you’d expect to find it?” “Why or why not?” you may wonder.

You may be asked to answer 1-4 written and/or multiple-choice questions once you’ve completed the recorded activities.

A complete exam like this should only take around 10-20 minutes in total.

Tips: 

  • Carefully follow the instructions/tasks.
  • The most important advice for UserTesting success is to speak out loud, carefully, and over explain what you’re thinking (or any usability testing sites). Explain how you anticipate things to function, what you like and don’t like, and anything else in as much detail as you can.
  • Be involved and interested – The more involved you are, the more likely you are to get a higher grade. More tests = higher rating.

2. Interview tests in real time

These exams pay $60 per hour and require you to talk with a customer in real time using Zoom or similar video conferencing program. The majority of them need the use of a face cam.

Examples of live interview tests

You may be testing a website or app live in certain instances. Others will just need you to respond to a series of interview-style questions, such as:

  1. How well-versed in insurance are you?
  2. When it comes to selecting an insurance provider, what is your primary concern?
  3. Who do you talk to regarding your insurance requirements?

These exams may take anywhere between 30 and 120 minutes to complete. When you qualify for one, you’ll get a link to join the test 15 minutes before the start time on your dashboard.

Live conversation confirmation notificationWhen you have a live chat planned, you’ll receive a notification on your UserTesting dashboard.

It’s a good idea to arrive on time. You will lose points if you arrive late (or not at all), and you will not get compensated. If you must cancel, do so as long ahead of time as possible.

How to Take Money Out of Your Account

Paypal is used to pay all participants. To receive payments, you must have a verified account in good standing. After a test is finished, payment is delivered 7 days later.

Pros and Cons of UserTesting

The Good

  • Good compensation — the average hourly rate ranges from $15 to $60 USD.
  • Tests are fascinating and entertaining, and we’ve done them for some well-known businesses, which is awesome.
  • Payments are made weekly.
  • There is no minimum for cashing out.
  • Adapts to a variety of platforms – You’ll need a Windows or Mac computer to participate, but there are also exams available for iOS and Android smartphones and tablets.
  • Joining is completely free.
  • It’s simple job – As long as you can express your own ideas out and think critically, you’ll be OK with usability testing. There are no incorrect responses since it’s all about your thoughts.
  • Excellent client service

The Bad

  • Not a substitute for a job – You won’t be able to earn a livelihood off of this site if you don’t qualify for enough exams (except maybe in some rare cases of luck and extreme frugality).
  • Only PayPal payments are accepted – This prevents anybody who does not have a PayPal account from earning money with UserTesting.
  • Your application may be rejected if UserTesting already has enough testers from your country.
  • The qualification exam must be completed on a desktop computer, which means you won’t be able to test on UserTesting if you just have a smartphone.
  • The tests are given out on a first-come, first-served basis. When you notice a new exam, you must act quickly or you will lose it.
  • You’ll take a bunch of screeners and end up not being qualified – This may be disheartening, but don’t give up; an exam that you do qualify for is on the way!
  • Live discussions may be awkward and dull at times – I often feel like I’m on the hot seat, but hey, they pay well!
  • Linux users will not be able to utilize it – TryMyUI or another commercial usability testing site if you use Linux.

From the Web, UserTesting Testimonials

Here are some Trustpilot Usertesting evaluations from late 2020 to early 2021.

Positive Feedback

  • “I’m a huge fan of this software. Depending on how frequently I check in, I receive a few exams each week or more. The exams cover a wide range of subjects and are generally enjoyable to complete. Customer service is fast to reply, and payments are processed promptly. Their website is user-friendly and appealing.” – A user from the United States.
  • “This month, I was able to work on three exams and got paid $10 for each of them. I’m thrilled to be a member of UserTesting. Thank you very much.” – An Indian user.
  • “I have really liked my UserTesting experience. It’s turned into a pleasant pastime that pays well! When issues arose, UserTesting’s customer care representatives were quick to respond and resolved each issue I had quickly and fairly.” – A user from the United States.
  • “UserTesting has been a great way to supplement my income… It’s been very simple to get started, and I appreciate their contact in order to keep things secure.” – A user from the United States.
  • “It’s just fantastic company. had a fantastic work experience” – An Indian user.

Average Customer Reviews

  • “UserTesting is a great platform, and I’ve earned a good living off of it. The only drawback is that you spend 10 times as much time filling out their automated screeners (just to be told “sorry, this isn’t a fit”) as you do actually doing studies. This is not the place to go if you want to make a fast buck.” – A user from the United States.
  • “You can make a little dollars here and there, which is great, but don’t expect to be able to support yourself. When you are given a test, they may be a lot of fun to complete[…]” – User from Germany.
  • “Most days, I don’t receive anything. I don’t qualify for most of the exams I see since they need a camera. I spend most of my time on my computer, and I’m fortunate if I receive a real exam once a week.” – A Canadian user.
  • “It’s the most user-friendly testing website I’ve ever seen. However, I awarded them a four-star rating since they are too sluggish in replying to emails and providing support.” – An Indian user.
  • “Occasionally, the exam goes inaccessible when I am in the middle of pre-test screening. Despite the fact that the exam seems to be appropriate for me and is going well with questions. This takes around a minute. It’s not a major issue, but it should be addressed.” – An Indian user.

Negative Feedback

  • “I am very unhappy since I reside in India and seldom get any studies on my account, usually less than two each month” – Indian user.
  • “This is a simple method to earn some additional cash, however I’ve had problems submitting finished tests on my Android phone, with the exam crashing, not showing up in the list of completed tests, or appearing as Processing for over a month. Even after reporting the same problem several times, I have gotten no answer from UserTesting support and have not been paid for the finished tests. Due to this issue, I uninstalled the app from my phone and no longer perform tests that way…” – A user from the United States.
  • “Don’t spend your time,” says the narrator. I’ve been taking it for a couple weeks and haven’t had any tests.” User from the United States.
  • “The site sometimes fails, resulting in poor ratings, and the support is among the worst of the century; they respond after a month or don’t respond at all.” – An Italian user.
  • “It takes 3 weeks for customer support to reply to an email, and they don’t even address your question. Don’t believe them when they say they’ll compensate you if their tech fails to submit a completed 15-minute test video. Also, they will cancel live chats on the day of the conversation without even informing you, much less compensating you for saving that time.” – A user from the United States.
  • “I’ve been logged in for two weeks and haven’t found anything to test. I am dissatisfied.” – An Argentinean user.
  • “I’ve used the app for a while and haven’t made any money, but I’m unhappy because it’s not very student-friendly! […]” – A user from the United Kingdom.

Summary

On Trustpilot, Usertesting.com has a startling number of negative ratings. Their total score is a dismal 2.7/5.

The majority of the complaints stem from a lack of accessible tests, obnoxious pre-test screeners, poor customer service, and occasional problems while completing exams.

However, other individuals have no trouble making money on the platform and have had a positive experience. We didn’t encounter any problems throughout our testing, which is why the low ranking shocked us.

Do you want to lend a hand? Leave a review if you’ve used Usertesting (as a tester or a customer)!

Is UserTesting a Good Investment?

UserTesting isn’t flawless, but it’s certainly worth a shot. It’s one of the most popular paid usability testing sites on the internet, with a constant supply of testing jobs and competitive hourly pay.

The application procedure is very easy and fast — and the practice/qualification exam is paid, which is unusual — so you don’t stand to lose anything by applying.

Just remember that you won’t be able to pass every exam that comes your way, so don’t expect to earn a fortune from this site. The amount of money you make here is very variable. It’s much more difficult to qualify for exams if you don’t have access to your phone or computer on a regular basis.

Where Do I Begin?

It’s simple to get started with UserTesting. Here’s how to accomplish it step by step:

Step 1: Register as a participant.

The application page may be found here. The application procedure takes 10-20 minutes and includes questions about yourself (i.e. your age, country, devices, career info, tech experience, etc.).

Step 2: Complete the practice exam.

You’ll be notified within a few days whether you’ve been approved and invited to complete a practice exam. This is paid at the same rate as a normal exam and will give you an indication of what to anticipate in the future.

Tip: Before completing the practice exam, be sure to test your microphone, speak properly, and pay attention to the instructions.

After you’ve done, you’ll have to wait for the UserTesting team’s decision. They’ll provide comments and a rating, and if your test is accepted, you’ll begin getting paid tests on your dashboard.

Step 3: Get to work!

Find exams for which you are qualified, take screeners, and wait until you are qualified for one. If you don’t qualify for anything straight away, don’t quit up; it may take some time.

Tips: 

  • Don’t lie on screeners – While it may be tempting, UserTesting will almost certainly find out, and you may be blacklisted as a result.
  • Keep your profile up to date – this will help you get more testing opportunities that are relevant to you.
  • Keep your dashboard open at all times — Some exams move fast, and if you keep your dashboard open, you’ll be able to view them as soon as they’re uploaded, increasing your chances of qualifying.
  • Before attempting to qualify, read the exam description — It’s pointless to waste time on a test screener for which you know you won’t qualify.
  • Don’t make numerous accounts – you’ll be banned if you do.
  • Tests should be done in a calm environment.

Here are some alternatives to UserTesting that we’ve looked at:

  • TryMyUI is a popular usability testing website that looks a lot like UserTesting.com. To understand more, see our TryMyUI review.
  • PlaytestCloud – Get paid to test iOS and Android mobile games. To understand more, see our PlaytestCloud review.

Check out these resources for additional possibilities and ideas:

Do you want to be able to work from home full-time? Learn how to get started working from home by reading my guide.

Last Thoughts

Please click here to write your own brief UserTesting review (or thoughts/feedback) in the comments if you’re a UserTesting user. Thanks! It is very beneficial.

Also, please consider sharing this review if you found it useful.

UserTesting review and earning guide: get paid to test websites, apps, and more

UserTesting is a user experience platform that allows users to test and rate video advertisements and other user interface elements. Users are paid for their time once a minute of their time is spent testing a video ad. The user then earns $0.25 per minute of testing time.. Read more about userbrain pay and let us know what you think.

Frequently Asked Questions

How much can you make from UserTesting?

UserTesting pays $10 per hour.

Is UserTesting a good way to make money?

UserTesting is a good way to make money if you have the skills and experience necessary for it.

How do I pass the user testing test?

The user testing test is a series of questions designed to assess your knowledge and skills in the subject you are taking. You will be asked to answer questions about the course material, as well as some general knowledge questions.

This article broadly covered the following related topics:

  • how to get more tests on usertesting
  • is usertesting legit
  • usertesting review
  • how much money can you make on usertesting
  • usertesting how many tests per day
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